Q: Can I use a bigger capacity AC power adapter with the dock to charge my laptop?Ī: Yes. In order for the connected computer or laptop to get charged, the dock needs to be connected to an external USB-C AC power adapter. The dock does not provide power to the connected computer or laptop. Click the Interface pop-up menu, choose the “USB 10/100/1000 LAN” as network interface and create a new connection.Ī: No. Click Add button “+” at the bottom of the list at the left. The default Interface might set to Thunderbolt Bridge. Q: Why does the Ethernet connection not working on the docking station for my Apple laptop?Ī: Please check your Networking Preference setting (Apple menu > System Preference > Network. Thunderbolt 3 Macbook will support two external displays. USB-C Macbook with macOS X 10.13.4 will support two external displays in mirror mode. USB-C Macbook with macOS X 10.13.3 will only support one external display. Q: When I connect to an Apple laptop, I can’t extend the display of my desktop, why?Ī: Apple’s Mac OS X does not support multiple display extension when on a USB-C platform and/or connecting to a USB-C peripheral. Video adapter converting from MiniDP, HDMI, or VGA to other type of video interface will not work with this docking station.

Q: Can I use a USB-C video adapter with this dock?Ī: No.

MiniDP and VGA ports will not function simultaneously. Only one type of video signal can be supported at a time.Ī: No. HDMI is digital signal, and VGA is analog signal. HDMI and VGA ports will not function simultaneously as they are two different signal types. Therefore, HDMI and MiniDP will work simultaneously, but VGA will only work by itself.Ī: No. The dock can only support one type of signal at a time. Q: I have the dock connected with HDMI and MiniDP, but when I plug in the VGA, only VGA works? Why?Ī: HDMI and Mini DisplayPort (MiniDP) are digital signals, but VGA is analog signal. Mode (DP Alt-Mode) for video viewing capability, otherwise the docking station can only act as a data / Ethernet hub. Q : Why do I have no display when the dock is connected?Ī: The USB-C port in your host laptop needs to support USB-C DisplayPort Alternative

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